These terms cover every engagement with DataBridge Ops, whether you purchase an existing tool or commission a custom build. Plain language. No hidden conditions.
DataBridge Ops builds operational software for shift-based, outsourced, and compliance-heavy teams. This includes existing products (ShiftLog, OpsIntel) and custom builds scoped through the inquiry process.
Every build is fixed scope and fixed price, agreed before work begins. DataBridge Ops does not provide legal advice, payroll processing, or HR consulting. The tools assist operations. Decisions remain yours.
We work asynchronously: email and written communication at every stage. No real-time client management.
How an engagement works: You submit an intake form describing your operation and requirements. DataBridge Ops confirms scope and price before any build begins. You pay a deposit to start the build. The build is delivered within the agreed timeline. The remaining balance is due at delivery, before access is handed over. A handoff package covering documentation and a walkthrough is included. An optional monthly retainer covers hosting, updates, and async support after delivery.
Custom inquiries: If you submit a custom inquiry, DataBridge Ops reviews it and responds within three business days with an honest assessment: a proposed scope and price if the problem is buildable, a pointer to an existing tool if it already fits, or a clear answer if it falls outside current capability. No pitch, no follow-up sequence.
Every engagement includes: a working system built to the agreed scope, a Loom walkthrough covering how to use and administer it, written documentation, and one round of revisions within five business days of delivery.
What is not included: ongoing feature development beyond the agreed scope, integrations not specified at intake, and changes to the underlying system after the revision window closes (unless covered by a retainer).
Retainer (optional, offered at handoff): Covers hosting costs, one configuration update per month, and async support. Billed monthly in advance. Cancellable with 30 days written notice.
You own your data at all times. DataBridge Ops processes only the data necessary to build and operate the agreed system. Data is not sold, shared with third parties for commercial purposes, or retained after the engagement ends.
Where your build involves personal data about your employees or team members, you are the Data Controller. DataBridge Ops acts as a Data Processor operating under your instruction. You are responsible for notifying the individuals whose data passes through the system, to the extent required by applicable law in your jurisdiction.
Full details on what data is collected, how it is stored, third-party processors used, retention periods, and your rights are in the Data Privacy document, which forms part of this agreement.
Deletion requests are actioned within 10 business days. Email build@databridgeops.com.
All fees are in USD. Payments are processed via PayPal or, where available, through a Merchant of Record billing provider. DataBridge Ops does not store payment card details. Your statement will show the processor's name.
Payment structure: Engagements are billed in two parts. A deposit is due when the build is confirmed and work begins. The remaining balance is due at delivery, before system access is handed over. The deposit and balance amounts for each product are stated on the product page before intake is submitted.
Pay-in-full option: Clients who prefer to pay the full build fee upfront receive a 5% discount on the total. The discounted amount is stated at intake confirmation. There is no other difference in scope, timeline, or priority.
Refund policy: Deposit refundability is stated on each product page. Where a product offers a refundable deposit, the deposit is fully refundable up to the milestone named on that page, for example the first build preview, and non-refundable after that milestone is reached. Where a product does not state a refundable window, the deposit is non-refundable once work begins. In every case, if DataBridge Ops determines at intake review that your requirements fall outside current build capability, any amount paid is refunded in full before work starts. If a custom inquiry assessment concludes that the problem is not something DataBridge Ops can build, no charge is made.
Monthly retainer fees are non-refundable for the current billing period. Cancellation takes effect at the end of the next billing cycle following written notice.
You are responsible for: providing accurate information in the intake form, having the authority to share any data sources with DataBridge Ops, maintaining the security of your own systems and credentials, and notifying DataBridge Ops if you suspect any unauthorized access to your system.
Where your build processes employee or team member data, you are additionally responsible for: having lawful basis to process that data and share it with DataBridge Ops, notifying affected individuals to the extent required by applicable law, and verifying system outputs against your own records before acting on them.
You own your data at all times. DataBridge Ops retains the right to reuse general configuration patterns, methodology, and automation structures across future builds. No client-specific data is retained or reused. Documentation and walkthroughs delivered to you are yours to keep and share internally.
DataBridge Ops' total liability for any claim arising from an engagement is limited to the amount paid for that engagement. DataBridge Ops is not liable for: decisions made based on system outputs, interruptions caused by third-party service outages (Supabase, Cloudflare, Anthropic, Google, or others), or data loss caused by actions on the client side.
Either party may end the engagement at any time. Retainer agreements require 30 days written notice. On termination, DataBridge Ops will provide a handoff package within 30 days and delete client data within the period stated in the Data Privacy document.
These Terms are governed by the laws of the Republic of the Philippines. Clients in other jurisdictions may have additional rights under applicable local law. Nothing in these Terms limits those rights. Disputes will be resolved through good-faith negotiation before any formal proceedings.
Last updated: July 6, 2026. DataBridge Ops may update these Terms. Existing clients will be notified of material changes via email. Questions: build@databridgeops.com.